To enable authentication app multi-factor authentication for your individual account: If it does, the 2-Step Verification section is not visible in your account settings. You can enable only one of authenticator app, email, or SMS for 2-factor authentication, and only if your organization does not use single sign-on (SSO) for authentication. These backup codes are generated during the app/SMS MFA setup process and presented to you then for you to copy and store in a safe place. If so, the administrator may also require that the 2FA method be via an authenticator app, or the administrator may also allow 2FA via SMS.īox also provides backup codes when you use an authenticator app or SMS as a second factor to allow login if your MFA device is not available, such as when you are in an area with no cellular signal, your device was lost or stolen, or you have a new device. The administrator of your Box enterprise may require 2FA to be used for external collaborators. If you enable 2FA and want to access Box via FTP, you must use SMS for 2FA. However, using an authenticator app is not supported for FTP access to Box for non-SSO (single sign-on) customers.
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